12bet Privacy Policy

1 What Data We Collect

Under 12bet's Privacy Policy, we only collect information that is strictly necessary to operate our services. We do not collect data beyond what is needed.

When you register with 12bet, we collect your name, mobile number, email address, and date of birth. This information is required for account verification and age confirmation.

For financial transactions, we collect payment method details (bKash/Nagad number, bank details). However, complete financial details are held directly by the payment processor, not on 12bet's servers.

2 How Your Information Is Used

In accordance with 12bet's Privacy Policy, collected data is used only for its stated purpose. Your information is never used for unauthorized or unrelated purposes.

Your data is primarily used for account management, transaction processing, customer support, and maintaining platform security. It may also be used to fulfil legal obligations.

• Identity verification for account registration and management.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer service and support.
• Monitoring for fraud prevention and anti-money laundering.
• Informing you about promotional offers and bonuses, with your permission.
• Analyzing and improving platform performance.
• Managing responsible gaming programs.

3 Cookie Policy

12bet uses cookies and similar technologies to keep its website and app running smoothly. Cookies are small data files stored in your browser that help improve your experience on future visits.

We primarily use three types of cookies — essential cookies (for login sessions and security), functional cookies (to remember your preferences), and analytics cookies (to understand how the site is used).

• Essential Cookies: Login sessions, security tokens — cannot be disabled.
• Functional Cookies: Language preference, theme settings — optional.
• Analytics Cookies: Site traffic and behavior analysis — optional.
• Marketing Cookies: Showing relevant offers — can be opted out.

4 Data Sharing & Third Parties

12bet never sells your personal data on its own initiative. In certain specific circumstances, however, information may be shared with trusted third parties.

Limited information is shared with financial institutions such as bKash, Nagad, and Banks for payment processing. This is solely to ensure full transaction security, and only the minimum necessary data is transmitted.

12bet may be required to disclose information for legal reasons or at the request of a regulatory authority. Where possible, you will be notified in advance.

• Payment gateways (bKash, Nagad, Bank) — for transaction verification.
• KYC verification provider — for identity confirmation purposes.
• Cybersecurity provider — for fraud prevention.
• Legal authorities — in the event of a court order or lawful investigation.

5 Data Security Measures

In line with 12bet's Privacy Policy, we use industry-leading security technology to protect your data. Our security team monitors systems 24/7.

All data transmissions are encrypted using TLS 1.3. Sensitive information stored in the database is secured with AES-256 encryption. Passwords are never stored in plain text — only in hashed form.

• 256-bit SSL/TLS encryption across all communications.
• Two-Factor Authentication (2FA) option available.
• Regular security audits and penetration testing.
• Dedicated firewall and DDoS protection.
• Restricted server access policy — only authorized personnel can view data.
• In the event of a security breach, affected users will be notified within 72 hours.

6 Your Rights

12bet believes you should have full control over your own data. That is why we provide you with the following rights.

You can request a complete copy of the data we hold about you at any time. We are required to provide it within 30 business days.

• Right of Access: The right to receive a copy of the data we hold about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain conditions.
• Right to Restrict Processing: The right to request that data processing be restricted in certain circumstances.
• Right to Portability: The right to receive your data in a machine-readable format.
• Marketing Opt-Out: The right to opt out of promotional communications at any time.

7 Data Retention Period

12bet does not retain data longer than necessary. All information is stored while your account remains active. After account closure, different retention periods apply depending on the type of data.

Financial transaction data is retained for up to 5 years after account closure due to legal obligations. This is necessary to comply with anti-money laundering laws and regulatory requirements.

• Account information: Active period + 1 year after account closure.
• Financial transaction records: 5 years (legal obligation).
• Gaming history: 2 years.
• Customer support records: 2 years.
• Cookie data: 30 days to 1 year (depending on cookie type).

8 Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We take every request seriously.

We will acknowledge your request within 3 business days of receipt and aim to resolve it within 30 business days. For complex requests, the timeline may be extended, but you will be informed in advance.